Terms of service

Terms of Service Summary for InfraLux®

 

Last updated 11/30/2025

 

Introduction and Governing Agreement

 

These Terms and Conditions govern your access to, use of, and purchase of products from the InfraLux® website, accessible via www.try-infralux.com. By placing an Order and purchasing Goods, you enter into a legally binding agreement with InfraLux® ("We"/"Us") on these Conditions. This agreement incorporates all of our Site Policies, including the Refund and Return Policy, Privacy and Cookies Policy, and Shipping Policy. We reserve the right to make changes to the Site and these Terms at any time; if any condition is deemed invalid or unenforceable, it shall be severable and will not affect the validity of the remaining conditions. The Contract is governed by the laws of Italy, and you agree to submit to the exclusive jurisdiction of the Italian courts for any disputes.

 

Purchasing, Orders, and Pricing

 

Orders are subject to our sole discretion and are only deemed accepted once confirmed by us via email or in writing. We reserve the right to reject any Order. You are responsible for ensuring the accuracy of your Order and providing any necessary information in a timely manner. We are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on the website. We reserve the right to make minor changes in the specification of the Goods to conform with applicable requirements or to substitute Goods that are substantially similar in nature and price if the original item is unavailable. The price of the Goods is set out on the relevant page at the time of placing the order. If the price increases between order acceptance and delivery, we will notify you and allow you the option to cancel. Free gifts are limited to one per household.

 

Terms of Payment and Security

 

By providing details of your Payment Card and submitting the Order, you confirm you are authorized to use the card and authorize us to deduct the full price of the Goods and all associated payments. The deduction of money does not automatically mean we have accepted your order. If full payment cannot be obtained on delivery, we may cancel the Order or suspend further deliveries. We take all reasonable care to keep your order information secure but cannot be held liable for any loss due to unauthorized third-party access unless caused solely by our negligence. We reserve the right to reject any orders we deem to be for resale purposes.

 

Delivery, Risk, and Property

 

Delivery of the Goods will be made to the address shown on the Order Form. You must be precise with delivery instructions, as we cannot accept liability for loss or damage to the Goods once delivered according to your instructions. Any dates quoted for delivery are approximate only, and we shall not be liable for any delay in delivery, though we will contact you if delivery is delayed due to causes beyond our reasonable control. Customers have two working days to report any missing items from their order. If you fail to take delivery, we may cancel the Contract and refund the price less the cost of delivery and return. Risk of damage or loss passes to you at the time of delivery, but ownership of the Goods remains with us until we have received payment in full.

 

Warranties and Limitation of Liability

 

Your statutory rights are not affected by these Conditions. Claims based on any defect in the quality or condition of the Goods must be notified to us within 14 days of delivery. If a valid defect is confirmed, we shall replace the Goods free of charge or, at our discretion, refund the price. Except for death or personal injury caused by our negligence, we shall not be liable to you for loss of revenue or profits, loss of goodwill, loss of business opportunity, or any other indirect, consequential, or special loss or damage. Our entire liability under the contract shall not exceed the price of the Goods. Furthermore, we shall not be liable for any delay or failure to perform our obligations if the delay or failure was due to any cause beyond our reasonable control (force majeure).

 

Disclaimer and Returns Policy

 

It is strongly recommended to consult a doctor before using InfraLux® products during pregnancy, breastfeeding, while taking medications, or in the presence of critical diseases or other medical conditions. You have a period of 14 days after receiving the Goods to withdraw from the Contract and return the Goods. You are responsible for payment of the direct costs incurred in returning the Goods.

 

SMS/MMS Mobile Message Marketing Program

 

By participating in our mobile messaging Program, you consent to receive automated marketing messages at the phone number associated with your opt-in; however, this consent is not a condition of purchase. You may opt out of the program by replying STOP to any mobile text message from Us. You must be 18 years of age or older (or between 13 and 18 with a parent’s permission) to use or engage with the platform. We reserve the right to change the Program terms, and your continued participation constitutes acceptance of any modified terms.